Privacy Policy
Last updated: October 6, 2026
Levels Auto Sales LLC d/b/a Levels Auto
300 W Grant Rd, Tucson, AZ 85705
Phone: (520) 567-4321
Email: admin@levels.auto
Website: https://levels.auto
This Privacy Policy explains how Levels Auto Sales LLC d/b/a Levels Auto ("Levels Auto", "we", "us") collects, uses, shares and protects personal information when you visit our website at https://levels.auto, contact us, text or call us, or buy, trade in, consign or finance a vehicle with us. It includes how our text-messaging program handles your mobile number. The program's full terms are in our SMS Terms & Conditions.
Information we collect
- Contact details and requests: your name, mobile phone number, email address, the vehicle you ask about, your message, the appointment or test-drive time you choose, and the amount you offer if you send us an offer on a vehicle.
- Your texting choice: whether you checked a texting box on one of our forms, which form, the exact wording it showed, and when — the record that you asked us to text you — and any STOP or START you send us.
- Text messages and calls: the texts you exchange with us (including photos you send) and our calls with you. Calls may be recorded and transcribed.
- Trade-ins and consignments: your vehicle's year, make, model, VIN, mileage, condition, photos, and any payoff information you give us.
- Financing: if you apply for financing or request a pre-qualification, the information the application asks for — such as your date of birth, Social Security number, address, employment and income — and the results of a credit check you authorize. Pre-qualification checks are soft inquiries and do not affect your credit score.
- Identity, purchase and payment records: your driver's license when you test-drive or buy a vehicle, your deal paperwork and signatures, and your payment history with us. Online card payments are entered on our payment processor's page; we never receive your full card number. If you authorize it for a solo test drive, your phone's location during that drive.
- Website use: our website does not use advertising cookies or tracking pixels. It stores a random visitor ID in your browser and records the pages and vehicles viewed. If you submit a form or open a link we sent you, that browsing can be linked to your customer record.
How we use your information
To answer your questions; schedule appointments and test drives; send the text messages and emails you asked for; appraise your trade-in or list your consigned vehicle; process a purchase or financing you request, including submitting your application to the lenders you ask us to; meet our legal obligations as a licensed motor vehicle dealer (titles, registration, taxes and record-keeping); and protect against fraud. We do not sell your personal information.
Text messaging and your mobile number
We text you only if you ask us to: by checking the optional texting box on one of our website forms (it is unchecked until you check it, and every form works without it), or by texting us first, which lets us reply to that conversation. We then use your mobile number only for the messages described in our SMS Terms & Conditions: replies to your questions and requests; appointment and test-drive confirmations and reminders; next steps on a trade-in, consignment or vehicle purchase you started with us, including document requests and links to your paperwork; status updates and document requests about a financing application or pre-qualification you submitted on our website; and — only if you checked the separate box asking for marketing texts — price-drop alerts on a vehicle you chose to watch. Our texts come from our store line, (520) 567-4321. Consent to receive text messages is not a condition of any purchase.
Message frequency varies. Message and data rates may apply. Reply STOP to any text from us to opt out, or reply HELP for help. You can also reach us at (520) 567-4321 or admin@levels.auto.
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Who we share information with
We share personal information only as needed to do what you asked us to do, or when the law requires it:
- Lenders and credit bureaus: the lenders you ask us to submit a financing application to, and a credit bureau for a credit check you authorize.
- Government agencies: the state motor vehicle, tax and other agencies a vehicle sale legally requires.
- Service providers: companies that run parts of our business on our behalf. Our dealership software provider, Levels Tech LLC (Levels Dealer OS), operates this website, our text messaging and our online pre-qualification on our behalf and under our instructions — not for its own marketing — together with the hosting, phone and text-messaging, email, payment-processing and message-drafting services it uses. They act for us, may use your information only to provide those services to us, and this policy — not theirs — governs what we collect.
- Legal requirements: when required by law, subpoena or court order, or to protect the rights and safety of our customers and our business.
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
CarGurus deal ratings on our vehicle pages
When you open a vehicle on our website — on its own page, or as the details shown over our inventory list — the page can show CarGurus' deal-rating badge for that vehicle. To show it, the page loads a frame that asks CarGurus for that vehicle's deal rating. CarGurus receives the vehicle's VIN and listed price, your IP address and browser details, and may store its own data in that frame; CarGurus handles what it receives under its own privacy policy. The frame is separate from the rest of the page, and CarGurus' script cannot read anything else on it — not your name, your phone number, your email address, or anything you have typed into a form on our website.
How we protect and keep information
Access is limited to the staff who need it, and sensitive numbers such as Social Security and driver's license numbers are stored encrypted. We keep records as long as needed for the purposes above and as long as dealer, tax and lending laws require.
Your choices and rights
You can ask what personal information we have about you, ask us to correct it, or ask us to delete information we are not required to keep. Reply STOP to any text to stop texts, and ask us any time to stop calls or emails. Contact us at (520) 567-4321 or admin@levels.auto.
Children
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy. The "Last updated" date at the top shows the current version, which always lives at https://levels.auto/privacy.
Contact us
Levels Auto Sales LLC d/b/a Levels Auto
300 W Grant Rd, Tucson, AZ 85705
Phone: (520) 567-4321
Email: admin@levels.auto